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Tuesday Tips, Phone Call Edition

As a Client Account Associate at DFS Creative Concepts, talking to clients on the phone is one of the most important parts of my job. Maintaining positive work relationships, communicating effectively and making sure everyone sees eye to eye are just a few of the benefits that generate from these conversations. However, for those who aren’t accustomed to making these regular phone calls, learning how to steer a successful conversation can be a little tricky. It’s not like I started where I am today!